We utilize your personal information solely for the purpose of enhancing and improving the website. By accessing and using our website, you implicitly agree to the collection and use of information as outlined in this policy.
Information Collection and Use
During the use of our website, we may request certain personally identifiable information that can be utilized to contact or identify you. This may encompass but is not limited to, your name or personal information.
Similar to many site operators, we gather information that your browser transmits whenever you visit our site. This Log Data may include details like your computer's Internet Protocol ("IP") address, browser type, browser version, the specific pages of our site you navigate, the date and time of your visit, the duration spent on those pages, and additional statistical information.
Furthermore, we may employ third-party services, such as Google Analytics, to collect, monitor, and analyze this data.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information.
We may utilize your personal information to contact you through newsletters, marketing or promotional materials, and other information that we believe may be of interest to you. You can opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us directly.
Cookies are those files that contain the data, possibly including an anonymous unique identifier. These files are sent to your browser from a website and stored on your computer's hard drive.
Similar to many other sites, we utilize "cookies" to gather information. You have the option to instruct your browser to decline all cookies or to notify you when a cookie is being sent. It's important to note that if you choose not to accept cookies, certain parts of our site may be inaccessible.
We prioritize the security of your personal information; however, it's important to note that no method of transmission over the Internet or electronic storage is 100% secure. Although we make every effort to employ commercially acceptable means to safeguard your personal data, complete security cannot be guaranteed.
Why Data Security is Crucial
The significance of data security, particularly within the context of your account platform, cannot be overstated. Your chosen platform serves as the central link connecting your products and services, customers, and payment transactions.
Every service you subscribe to on this site involves the storage and handling of sensitive information related to your business processes and revenue details. This underscores the necessity for robust security measures in place on our platform.
We occasionally collect payment information (when required) and personal details such as shipping addresses and phone numbers. It is your responsibility to provide your customers with the assurance that their data will be safeguarded, handled ethically, and never shared with anyone without their explicit knowledge or consent.
How We Ensure Data Security
For customers utilizing our services within the European Economic Area (EEA), the processing of personal data/information is integral. In delivering our service, we want to emphasize that we neither own, control nor direct the use of the information stored or processed on our platform at the direction of our customers. In fact, we remain largely unaware of the details of the information stored on our platform.
Access to this information is limited to instances when it is reasonably necessary to provide the service, such as responding to support requests or when expressly authorized by our customers or mandated by law. While we act as data processors for our end customers, we assume the role of data controllers for those customers from whom we gather data via our platform, aligning with the European Union (EU) Directive 95/46/EC on Data Protection ("EU Directive") and the Swiss Federal Act on Data Protection.
Customers from the EEA or Switzerland, who control their customer data and send it to Algo Trading Group for processing, are recognized as the "controllers" of that data. Consequently, they bear the responsibility for compliance with the directive and relevant data protection legislation in their respective EEA member state before transmitting any personal information to our company for processing. In essence, our customers are accountable for adhering to the directive and pertinent data protection regulations in their jurisdictions when entrusting personal information to us for processing.
We can process personal information on behalf of our customers, strictly adhering to their instructions regarding the information they control, as long as it aligns with the services and functionality we provide. To ensure the security of such information, we implement industry-standard measures encompassing technical, physical, and administrative safeguards. These measures are designed to prevent unauthorized processing of the information and protect against loss, destruction, or damage to personal data.
Listed below are the major reasons why Algo Trading Group processes customer data outside the EU in connection with the provision of our services:
1. Processing within Algo Trading Group and Partners
Customer data is processed internally within the Algo Trading group and in collaboration with our partners.
2. Utilization of Third-Party Cloud Providers
We employ multiple third-party cloud providers as part of our architecture, specifically for logging, billing, and system monitoring.
3. Geographical Locations of Third-Party Providers
Certain third-party providers associated with the following features are currently based in regions outside the European Economic Area (EEA):
As the phone feature is not EU-specific, phone data may be stored anywhere
Service providers for the chat feature are based in the UK
Plugins and App Integrations
Third-Party Payment Processor
We collaborate with you to facilitate the communication of notices to your customers regarding the intended use of their personal information. We engage in signing Model Contract Clauses (for data processors) with relevant parties, ensuring the legitimacy of transfers of personal data from the EU to processors established in third countries, as required under the EU Directive.
PCI DSS Compliance
Algo Trading Group utilizes a Payment Card Industry Data Security Standard (PCI DSS) compliant payment gateway. As we entered 2019, concerns about data vulnerability, breaches, and leaks heightened, making security a prevalent and public concern.
At Algo Trading Group, safeguarding our customers' payment information is a top priority. Our payment processor, Stripe, is PCI compliant, ensuring secure handling of billing requests. Stripe retains essential customer details, including postal address, credit card expiration date, and CVV, to maintain the integrity and security of transactions.